Terms of service

Thank you for shopping with Emilia Lux! We value your trust and aim to provide a smooth, transparent experience. Please read the following terms carefully before using our website or placing an order.

1. General Information

This website is operated by Emilia Lux. By using our site or placing an order, you agree to these Terms of Service, which apply to all purchases and use of our platform.

2. Product Information

We aim to display all product details accurately, but minor differences (such as color or material texture) may occur due to lighting or screen settings. Many items are made-to-order or custom-made.

3. Orders and Payments

By placing an order, you confirm your intent to purchase. A confirmation email does not automatically mean acceptance—we reserve the right to decline any order. Secure payment methods are provided at checkout.

4. Shipping

We offer international shipping. Delivery times may vary depending on location and product type. Delays in delivery do not automatically entitle you to a refund.

5. Right of Withdrawal & Returns

EU customers have the right to withdraw from their purchase within 14 days. Certain items—such as skincare, personalized or hygiene-related products—are non-returnable.
➡ See full details in our [Privacy and Return Policy].

6. Limitation of Liability

Use of our products is at your own risk. We are not liable for indirect damages or loss of use.

7. Personal Data Handling

We handle your personal data confidentially and in compliance with applicable laws. For more, read our [Privacy Policy].

8. Contact

If you have any questions, we’re here to help:
📧 emilialux.de@gmail.com