Refund policy

European Union – 14-Day Right of Withdrawal
If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party (other than the carrier) received the item.

Conditions for return:
To be eligible for a return, the item must be:
unused and unworn,
in its original condition and packaging,
with all original tags attached.
To request a return, please contact us at:
📧 emilialux.de@gmail.com

Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Exceptions to the right of withdrawal:
We do not accept returns for:
opened beauty or hygiene products,
custom-made or personalized items,
digital goods after download.

For customers in the United States:
Customer satisfaction is our top priority. For US-based orders, we offer a 30-day return window for defective or damaged items. For all other cases, please contact us directly, and we’ll be happy to help find the best possible solution.